Customer Care
At Elegant Bright, we are committed to providing exceptional customer support. Our goal is to not only deliver high-quality jewelry but also to ensure a smooth and enjoyable shopping experience for all our customers.
How to Select the Correct Size Jewelry
Size Guide
RING Size Guide
1. Measure Your Finger
- Step 1: Wrap a piece of string around the base of your partner's finger, where a ring would typically sit. Ensure the string is snug but not too tight.
- Step 2: Use a marker to note the point on the string where the two ends meet.
2. Measure the String
- Step 3: Unwrap the string and use a ruler to measure the distance between the two marks. This measurement will give you the circumference of the finger.
3. Find the Ring Size
- Step 4: Use a ring size chart to match your measurement with the corresponding ring size. Most charts provide sizes in millimeters or inches, so be sure to convert your measurement if necessary.
Pro Tip:
For the most accurate results, measure the finger at the end of the day when it's warm. Fingers can shrink in the cold, so measuring in the evening ensures a more accurate size.
By following this guide, you’ll find the perfect ring size, ensuring both comfort and style.
NECKLACE Size Guide
1. Measure Your Neck
Start by measuring the circumference of your neck using a soft measuring tape. This will give you a baseline measurement.
2. Add Length for Comfort
To ensure your necklace fits comfortably, add 2 to 4 inches (5 to 10 cm) to your neck measurement. This range will give you the minimum recommended chain length that sits comfortably around your neck.
3. Choose the Right Style
- Choker (14-16 inches): Sits snugly around the neck, perfect for high or scoop necklines.
- Princess (16-18 inches): A versatile length that falls just below the collarbone, ideal for most outfits.
- Matinee (20-24 inches): A longer length that works well with business and casual attire.
Pro Tip:
If you prefer a looser fit or plan to layer your necklaces, consider adding an extra inch or two. This allows for a more relaxed and stylish look.
By following this guide, you'll find the perfect necklace length that enhances your outfit and complements your personal style.
BRACELET Size Guide
1. Measure Your Wrist
- Step 1: Wrap a flexible measuring tape or a strip of paper around your wrist, just above the wrist bone where you’d typically wear a bracelet. Make sure it’s snug but not too tight.
- Step 2: Mark the point where the measuring tape or paper overlaps. If you’re using paper, unwrap it and measure the length with a ruler. This will give you your wrist circumference.
2. Determine Your Bracelet Size
- Step 3: Add 0.5 to 1 inch (1.25 to 2.5 cm) to your wrist measurement for a comfortable fit. This will be your ideal bracelet size.
3. Choose the Right Style
- Chain Bracelets: Should fit comfortably around your wrist without being too tight or too loose.
- Bangles and Cuffs: May need to be slightly larger to slide over your hand.
Pro Tip:
When in doubt, opt for an adjustable bracelet that allows you to customize the fit to your liking.
Frequently Asked Questions (FAQ)
Do you offer free shipping?
Yes, we offer free shipping on all orders over $25 within the U.S. Enjoy shopping with us and get your favorite pieces delivered to your doorstep without any extra cost.
How long does shipping take?
Our standard shipping typically takes 3-5 business days.. Once your order is shipped, you will receive a tracking number to monitor your delivery.
Do you ship internationally?
Yes, we ship to select international locations, including Europe. Shipping times may vary depending on the destination. For detailed shipping information and to see if we deliver to your country, please check our shipping policies or contact our customer service team.
What is your return policy?
We offer a 15-day return policy. If you’re not satisfied with your purchase, you can return or exchange it within 15 days of receiving your order. Please ensure the items are in their original condition.
How do I start a return or exchange?
To initiate a return or exchange, please contact our customer service team using contact form.
What if my jewelry arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Are your products waterproof?
Yes, many of our jewelry pieces, including our popular necklaces and bracelets, are waterproof. Check the product description for specific details on each piece.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, and clean it regularly with a soft cloth. For more detailed care instructions, visit our <a href="/blog/how-to-clean-and-care-for-your-jewelry">Jewelry Care Guide</a>.
Can I customize my jewelry?
Yes, we offer customization on select items. You can add names, initials, or special dates to your jewelry. Check out our <a href="/collections/custom-jewelry">Custom Jewelry Collection</a> for more options.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed through Shopify, ensuring your transaction is safe and protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. Your privacy and security are our top priorities.
How can I contact customer service?
You can reach us by using contact form. We’re here to help you with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST). Feel free to reach out during these hours, and we’ll be happy to assist you.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee at checkout. Perfect for birthdays, anniversaries, or any special occasion!
Blog posts
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How to Choose the Right Size for a Ring or Brac...
How to Choose the Right Size for a Ring or Bracelet: A Complete Guide Finding the perfect size for a ring or bracelet is crucial for both comfort and style....
How to Choose the Right Size for a Ring or Brac...
How to Choose the Right Size for a Ring or Bracelet: A Complete Guide Finding the perfect size for a ring or bracelet is crucial for both comfort and style....
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Jewelry is more than just an accessory; it’s an expression of style, personality, and creativity. Knowing how to wear and combine pieces can elevate any outfit. At Elegant Bright,...